Shipping & Returns
We know your doggos are hassling the postman every day to see if their goodies have arrived, and we promise to get them to you as fast as caninely possible.
Orders are dispatched within 3 business days after we receive them.
Once dispatched, please allow 2-3 business days for delivery service within metropolitan areas.
For orders outside of the metropolitan area, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT and Tasmania.
We pride ourselves on our customer service. If something goes wrong or is taking too long, please let us know and we’ll do whatever we can to fix it and improve.
During sale periods, order delays can be expected as our warehouse team work through high volumes of orders. Please allow for an additional 5 - 7 days on top of standard delivery timing during this period.
Orders are shipped by Australia Post or Direct Freight Express.
Tracking information and updates will be sent to you so that you (and your pet) can follow your parcel until it arrives on your doorstep. If you won’t be home, maybe send it to your work or somewhere else that’s secure, as we mark all our deliveries with ‘Authority to Leave’ (unless otherwise arranged prior to dispatch).
INTERNATIONAL SHIPPING
International shipping rates are calculated at check out.
We do not ship to New Zealand - you can find our products in all Animates stores.
Bulky, heavy items such as our Kitty Playground are not available for world-wide shipping through our website. If you would like to purchase a Kitty Playground, please email us at shop@kazoo.com.au and we can get a quote for shipping to your country and organise the order that way.
CUSTOMS & DUTIES
Some countries may charge import duties and taxes or other random fees. The courier may also charge handling fees for processing your parcel through customs. Unfortunately, we have no control over this and it's your responsibility to pay for any fees. We recommend looking into what fees are applicable in your country before you order.
RETURNS
Our returns process is run through Australia Post at your own cost.
To return your order, simply follow the steps here.
We will happily provide you with a full refund for all full price items that adhere to the below conditions:
- Item is returned within 30 days of purchase.
- The item is unused and in its original condition (yes Barney, that means unchewed by you!)
- The item is in its original packaging and all original tags attached
- Any sealed products must be unopened with seal intact and in original packaging
- We cannot offer refunds or exchanges on edible pet treats
Please note, all items will be inspected on return and it remains at the discretion of Kazoo whether the item will be accepted for refund based on quality control.
